(updated December 2024)

Our Terms and Conditions (or T&Cs) outline everything we anticipate you will want to know to be assured that shopping with us is safe, secure, and fair. If you’re uncertain about your rights under these T&Cs or want any explanation about them, please get in touch before placing your order.

To comply with the European Union (EU) Directive on Consumer Rights, you must agree to our T&Cs before processing your order. By submitting your order, you acknowledge that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer, you may have other statutory rights granted by law that are not affected by these T&Cs.

1 No Quibbles Guarantee
We hope that you will be delighted with your Buttafly parcel; however, with our no-quibbles guarantee, if for any reason you are not fully satisfied, you can return your purchase to us within 28 days, unused and in its original packaging, including the shrink wrapping, in place and undamaged. We’ll issue a full refund for the price you paid for your items. Items need to be returned at your cost unless they are defective or sent in error, in which case we will pay the return costs. Refunds for returned goods will be made using the same payment method to place the order.

As the goods are your responsibility until they arrive here, we suggest you obtain proof of postage.

2 Our Contact Details
“Buttafly” is owned by PhysiYoga Designs Limited.
If you have any compliments or complaints about our products or services, email hello@thebuttafly.com, and we will aim to get back to you within two working days.

3 Purchasing From Us
By placing your order, you are offering to buy the goods and permitting us to use your details to supply the goods (including passing your details on to couriers and other subcontractors). We will not use your details for purposes other than those in our Privacy statement. If you’d like your details removed from our system, email us, and we’ll do so promptly. We are not obliged to supply the goods to you until we have confirmed acceptance of your order, and this is when the contract is made. Your payment will be taken before sending the goods ordered – usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. After you have purchased from us, we store the details of your order (i.e. the contract we have with you) per our privacy policy.

4 Order Confirmations
You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are emailed or sent with the goods. We reserve the right to cancel the contract if we have insufficient stock to deliver the goods you ordered. If we cancel your contract, we’ll let you know by email and refund your payment as soon as possible.